Project Manager - Service Delivery

Company: Aligned Data Centers
Location: Phoenix
Posted on: March 20, 2023

Job Description:

JOB TITLE: Service Delivery-Fit Out Manager (FOM) DEPARTMENT: Operations REPORTS TO: VP Service Delivery SUMMARY: The Service Delivery Fit Out team directly supports customer white space delivery within the Data Center. This team supports all aspects of white space data center fit out for Customer Service Orders (SO) and internal projects/deployments including oversight and management of internal employee and third-party partner organizations. Typically, the customer fit out component will consist of electrical power delivery from the base building system (PDU to IT Racks), cooling from the base building heat rejection system, and communications connectivity from the data centers Meet Me Rooms. This is a critical customer facing role as these project interactions serve as the first customer touchpoint post sales. These crucial interactions create the first impression of the Aligned Customer Experience and overall commitment to service excellence. In many instances, this position will serve as the communication coordinator throughout the project. This position requires strong self-management skills and the ability to work cross functionally with third parties and other departments as well as reporting progress to customers to achieve a successful customer fit out experience. In addition, it requires strong customer service acumen and communication skills (written and verbal) to ensure that the Aligned customer experience is met. This role will be responsible for working closely with other departments of the organization such as construction, finance, sales to ensure that the project is delivered on time and on budget to customer specifications. DUTIES AND RESPONSIBILITIES

• Lead the development of and subsequent management of data center fit out projects, from initial Customer engagement during deal development, through fitout budgeting, scheduling, contracting, project implementation, successful handover and occupation by the Customer.
• Lead all cross functional internal and customer facing communications. Develop scope, schedule, budget with Customer, from initial Customer approval, through all Customer post approval changes. Lead meetings, change management, proactive external and internal risk and status communication throughout the life cycle of the project.
• Lead internal cross functional coordination, being the Customer Advocate to internal stakeholders, while concurrently be the internal stakeholders advocate to the Customer, to complete the fit-out project on-time, on-budget, and high quality, while ensuring successful completion of interdependent internal projects, such as base building construction.
• Manage 3rd party suppliers/general contractors assigned to the fit-out project. Define coordinated roles & responsibilities, including RACI for these parties, and oversee this information is carried into material supply and service contracts, with appropriate budgeting, purchasing and payment milestones. Include within RACI and related project management process the formal coordination with Customers, their vendors and all internal Aligned stakeholders.
• Track/oversee all permits and time schedules to stay on time and on budget with customer fit out construction.
• Closely coordinate with other Aligned Teams who may be managing other construction projects within the data center (Platform Delivery, Operations, IT, Security, etc.).
• Create project plans, ensuring that they meet technical scope and delivery dates and pre-approved budgets (NRC and MRC).
• Set up and manage project budgets according to the project controls procedures set forth by Senior Leadership. Work within Aligned cost tracking system (defined by finance).
• Manage and escalate changes that may impact overall project cost.
• Report weekly project schedule and progress in conjunction with Customer Success Managers or Technical Project Managers (TPM) for all relevant construction activities.
  • Review and initial approval of construction related invoices.
  • Audit cost codes with invoices, contracts and purchase orders.
  • Input all requests for change orders and track their status
  • Work closely with the Operations Leadership Team; assist in the reporting of all financials of ongoing projects including forecast of project budgets and cash flow reporting monthly.
  • Coordinate planning and approvals of all construction activities in live environments with Building oOperations while promoting safety and compliance initiatives and requirements on site.
  • Work directly with Solutions Architect team members to optimize and improve project budget and delivery schedules.
  • Assist in the creation of programs that allows Aligned Operational Leadership to track and manage all elements of construction projects in real time.
  • Own and maintain all administrative duties associated with fit out projects (to include, but not limited to: Request for Proposals, Project Award Notification and Semi-Annual Business Reviews. STRONGLY DESIRED WORKING EXPERIENCE AND KNOWLEDGE OF:
    • Project Management Software (MS Projects, Prolog, Procore, BIM 260, or similar).
    • Project Management
    • MEP Systems
    • Mission Critical Environments MINIMUM QUALIFICATIONS:
      • Bachelors degree in Accounting, Construction Management, Engineering or equivalent.
      • 5-7 years Project/Construction Management experience
      • Computer knowledge and efficiency, including Microsoft Office products, particularly Excel.
      • Strong written and verbal communication skills.
      • Customer Service mindset.
      • Ability to multi-task, with strong time management and organizational skills.
      • Ability to maintain discretion and confidentiality always.
      • Ability to understand and follow clear directions and meet specific deadlines with reporting, communication, and project schedules.
      • Team Player across the organization
      • Ability to interpret construction drawings and specifications.
      • May travel at times up to 25%
        • Knowledge of construction cost estimating methods and development of scopes of work.
        • Ability to understand construction project scopes.
        • Able to monitor and interpret design and schedule changes and forecast their impact on overall project costs. COMPETENCIES:
          • Adaptability - Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.
          • Analytical - Synthesizes complex or diverse information; collects and researches data; uses intuition and experience to complement data; designs workflows and procedures.
          • Business Acumen - Understands business implications of decisions; assist in developing budgets and experience understanding reporting budgets/financials; displays orientation to profitability; demonstrates knowledge of market and competition; aligns work with strategic goals.
          • Change Management Assists in the development of workable implementation plans; communicates changes effectively; builds commitment and overcomes resistance; prepares and supports those affected by change; monitors transition and evaluates results
          • Dependability - Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan.
          • Interpersonal Skills - Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; Team Player with strong communications skills; remains open to others' ideas and tries new things.
          • Motivation - Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence; takes calculated risks to accomplish goals.
          • Planning/Organizing - Uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans.
          • Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.
          • Professionalism - Approaches others in a tactful manner; Team Player across the organization; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments.
          • Project Management - Develops project plans; develops budgets for projects; coordinates projects; communicates changes and progress; completes projects on time and budget; manages project team activities.
          • Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality. The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts managements right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Aligned Energy is an equal opportunity employer that embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. Equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, and any other characteristic protected by applicable law. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. PI208089589

Keywords: Aligned Data Centers, Phoenix , Project Manager - Service Delivery, Accounting, Auditing , Phoenix, Arizona