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Senior UX Researcher

Company: The Reinalt-Thomas Corporation
Location: Phoenix
Posted on: January 25, 2023

Job Description:

OverviewHere at Discount Tire, we celebrate the spirit of our people with extraordinary pride and enthusiasm. Our business has been growing for more than 60 years and now is the best time in our history to join us. We are opening more locations every year and we are always looking for qualified individuals to join us in our growth. We are a company that promotes from within, both in our retail and corporate operations. The Senior UX Researcher is a critical role, responsible for deeply understanding the user through research and analysis to inform products internally and externally. This role will regularly collaborate with UX Design, Analytics, Product Specialists and UX Quality Analysts. Responsibilities:

  • Collaborates with team to build UX artifacts (personas, user flows, user journeys, ect.)
  • Collect data and consumer insights, found throughout the organization and from analytic research. With priorities in KPIs in mind leverage data to support and validate UX approach.
  • Confidently present UX findings and help the user experience team align their direction
  • Participate in testing products with the design team using .
  • Confidently analyze quantitative and qualitative user research testing to formulate UX plans with the designers.
  • Iterate on already set hypothesis, always adjusting based on learnings.
  • Help the team through how to execute these plans with a consumer-first mindset while hitting business set KPIs.
  • Be at the forefront of the latest emerging trends and industry developments for the website, device usage habits, social, search, eCRM, rich media, display, etc., and be an active participant in agency-wide knowledge sharing.
  • Ability to conduct, design and analyze user experience and usability testing, incorporating testing best practices
  • Expert level experience preparing presentations and presenting to key stakeholders and the fortitude to stay calm under pressure.
  • Experience with analytics tools and applying the data to
  • Background in all types of digital experiences, including mobile, tablet and responsive web design
  • Outstanding communication and presentation skills
  • Ability to work autonomously, while being organizedQualifications:
    • 5+ years of relevant work experience (an equivalent combination of education and experience may be considered)
    • Experience in highly regulated industry (e.g., aerospace, automotive, healthcare, finance)
    • Experience with air vehicles, aviation, or other mobility products
    • Experience with physical and digital products
    • Experience with generating artifacts and UX tools (e.g., Sketch, Microsoft Office, InDesign)
    • User research and testing experience for complex products
    • Demonstrated experience performing all research and testing related tasks including study design, planning, implementation, analysis, and iteration
    • Familiarity with a broad suite of research and testing methods and tools (including remote tools)
    • Dedication to developing solutions to real world user needs with obsession for the users
    • Successful ability to develop innovative solutions to problems and groundbreaking design
    • Outstanding ability to communicate results effective and efficiently
    • Knowledge of Lean UX principles and ability to thrive in a constantly evolving environment
    • Comfortable working face to face or in virtual settings across multiple time zones
    • Self-organizing and self-starting
    • Continuous learner, independent worker, and strong decision maker
    • Collaborative teammate with a dedication to Diversity, Equity, and Inclusion
    • Experience with Atlassian tools (e.g., JIRA)Educational Requirements:
      • BS/BA in human behavior or psychology field preferred (e.g., Human Computer Interaction, Ethnography, anthropology, or a related field).Discount Tire provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local law.#LI-GW1#LI-Hybrid

Keywords: The Reinalt-Thomas Corporation, Phoenix , Senior UX Researcher, Accounting, Auditing , Phoenix, Arizona

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