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Collections Specialist

Company: Aspen University
Location: Phoenix
Posted on: November 22, 2021

Job Description:

Position Description:Responsible for assisting with the day to day collection of students accounts receivables, including in-depth customer service to students, monitoring of account balances, and processing transactions on student accounts in a timely and accurate manner in accordance with federal/state regulations and institutional policies.Essential Functions:

Contact students regarding missed payments and past due balance and monitor and refer past due accounts to collections.Process transactions on student accounts, to include payments and refunds.Participate in collection efforts for student account receivables (delinquent student accounts).Manage incoming calls and emails from students for Student Accounts department; provide guidance, resolve issues, and/or route the inquiries to the appropriate department for resolution. Provide customer service to students verbally and in writing regarding account balances, payment arrangements, tuition/fee charges, Title IV disbursements, Return of Title IV calculations, credit balances, and other Student Accounts functions for collection purposes.Process student and third-party paymentsPrepare and provide student statements and account balance notifications.Other duties/responsibilities as assigned.The above functions are intended to describe the general nature and level of work performed by individuals assigned to this job. This is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities and qualifications required of employees assigned to this job.Qualifications:Required
Associate's degree from an accredited institution of higher education or an equivalent combination of education and experience. Preferred fields of student include accounting and finance.Preferred
  • Bachelor's degree from an accredited institution of higher education. Preferred fields of student include accounting and finance.One year of Bursar/student accounting, student financial aid, or collections experience.Knowledge, Skills and Abilities:
    • Excellent customer service and organizational skills.
    • Strong negotiation skills
    • Strong communication (verbal and written) and interpersonal skills, and a high level of professional integrity.Ability to calculate numbers, and post payments accurately.Knowledge of cash management principles and/or procedures.Ability to react to customer's needs with a sense of urgency.Attention to detail and quality focused.Ability to effectively communicate account information to students.Ability to maintain confidentiality of records and information.Ability to build and maintain positive working relationship
    • Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
    • Knowledge of financial aid federal and state regulations, policies, procedures, and eligibility requirements.
    • Skill in organizing resources, established priorities and execute daily activities to achieve short and long range performance goals.
    • Ability to perform collections and simple accounting procedures. Ability to influence others Results orientedProficient with Microsoft Excel and Word, PowerPoint, and electronic mail software.Ability to prioritize and work on multiple projects and tasks simultaneously to meet deadlines.Maintains a positive, helpful, constructive attitude and work relationship with supervisor, University staff, students, and the community.Strong time management and organizational skills in a dynamic, constantly changing environment.Mobility/Physical Demands:
      • While performing duties of this job, employee is required to sit, stand and walk
      • Employee is required to talk and listen via face-to-face and telephone contact
      • Employee may have to lift and/or move up to 10 poundsSchedule/Working Conditions/Environment:
        • Normal office environment
        • Some evening and weekend hours may be required Statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, this job description does not establish a contract for employment and is subject to change at the discretion of Aspen Group, Inc. At Aspen Group, we embrace diversity, we support it, we celebrate it and we thrive on it for the benefit of our employees and our community. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. Aspen Group is proud to be an equal employment opportunity and an affirmative action employer.

Keywords: Aspen University, Phoenix , Collections Specialist, Accounting, Auditing , Phoenix, Arizona

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