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Early Stage Collections Representative

Company: Shellpoint Mortgage Servicing
Location: Phoenix
Posted on: November 22, 2021

Job Description:

$3,000 New Hire Bonus Guaranteed$17.90/ base hourly pay ($18.90 hourly pay if bilingual) plus lucrative monthly bonuses up to $3,600 month.Who we areShellpoint Mortgage Servicing (SMS) is one of America's top-five non-bank mortgage-servicing companies. What is mortgage servicing? Our clients are businesses that own mortgage loans (such as banks and real estate investment firms). On their behalf, we manage (or "service") their loan portfolios, which means that we collect homeowners' mortgage payments, pay their tax and insurance bills, and help homeowners in default to get current.Position overviewDo you enjoy negotiating, solving problems, and providing excellent customer service? We need enthusiastic and success-driven telephone professionals to join our Collections team. If selected, you'll work in our fast-paced call center, locating and contacting homeowners across the country to collect past-due mortgage payments. You'll create a positive customer experience for every homeowner by identifying their issues and developing practical payment solutions that help them get current in their mortgage payments. We are a growing company who likes to reward our top performers with advancement opportunities and a lucrative bonus structure. We're looking for assertive and well-spoken yet compassionate negotiators who are dependable, service-minded, and results-oriented.Duties & responsibilities

  • The successful candidate will:
    • Demonstrate positivity, courtesy, and helpfulness when dealing with every homeowner.
      • Use a blend of manual and automated calling strategies to locate delinquent homeowners, contact them, identify their issues, and set up customized payment strategies that cure their delinquencies.
        • Develop workable payment solutions that satisfy both our clients/investors and our company.
          • Contact homeowners more frequently as their delinquency increases.
            • Process homeowners' mortgage payments.
              • Arrive at work on-time for all shifts. Reliable transportation to work
                • Achieve company performance goals.
                  • Take part in continuous, on-site, free training in company policies/procedures and industry regulations.
                    • Consistently represent SMS in a positive and professional manner.Skills & abilities
                      • The successful candidate needs:
                        • English fluency.
                          • Outstanding negotiation and telephone communication skills.
                            • Familiarity with Internet-based search techniques (including the use of skip-tracing solutions).
                              • The ability to maintain professional conduct with people of any mood or personality type.
                                • Excellent reasoning and research skills; the ability to see the "big picture" and manage the details.
                                  • The ability to safeguard confidential customer and company information.
                                    • A solid work ethic, high integrity, a positive attitude, and strong attention to detail.
                                      • The ability to follow instructions but work with minimal direct supervision.
                                        • Excellent keyboard skills.
                                          • Proficiency with Microsoft Windows-based computers and Microsoft Office software (Word, Excel, Outlook, etc.).
                                            • Spanish or bilingual is a plus.
                                              • Education & experience
                                                • College degree preferred, High-school diploma (or equivalent) required.
                                                  • Over 1 year of collections experience (preferred, but not required).
                                                    • Familiarity with lending-related terminology and processes (preferred, but not required).Hours & System Requirements
                                                      • Your hours and shift will vary based on call volume and business need, but there is an expectation that a successful candidate will work in a full-time capacity which will include 8 hours daily.
                                                        • Available shifts:
                                                          • 10:00 am - 7:00 pm/ 11:00 am- 8:00 pm, Monday-Friday, Rotating weekends
                                                            • Ability to work from home TEMPORARILY, then must be able to commute to the office.
                                                            • Secure home office consisting of:
                                                              • Dedicated high-speed Internet (Cable, DSL, Fiber) with access via a hardwired connection (not wi-fi)
                                                              • Dedicated space where others cannot hear voice conversations, is free from background noise and other distractions
                                                              • Suitable ergonomic Chair and desk combination suitable for use to handle a desktop PC and laptop, two monitors, keyboard, mouse and assorted network gear.Benefits
                                                                • Three weeks' PTO (paid time off) for vacation and sick days.
                                                                • Paid holidays.
                                                                • Medical, dental, vision, life, and pet insurance.
                                                                • Short- and long-term disability insurance.
                                                                • Adoption- and tuition-assistance programs.
                                                                • 401k matching program.
                                                                • Performance-based annual bonuses.
                                                                • Advancement opportunitiesEqual Employment OpportunityWe're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.Job Type: Full-timePay: From $17.90 per hourBenefits:
                                                                  • 401(k)
                                                                  • 401(k) matching
                                                                  • Dental insurance
                                                                  • Disability insurance
                                                                  • Employee discount
                                                                  • Flexible spending account
                                                                  • Health insurance
                                                                  • Health savings account
                                                                  • Life insurance
                                                                  • Paid time off
                                                                  • Referral program
                                                                  • Tuition reimbursement
                                                                  • Vision insuranceSchedule:
                                                                    • 8 hour shift
                                                                    • Monday to Friday
                                                                    • WeekendsSupplemental Pay:
                                                                      • Bonus pay
                                                                      • Commission pay
                                                                      • Signing bonusAbility to Commute/Relocate:
                                                                        • Tempe, AZ (Preferred)Application Question(s):
                                                                          • Have you been convicted of, pleaded guilty or pleaded nolo contendere to any felonies or misdemeanors which have not been annulled, expunged, or sealed by a court? In answering this question, do not consider or disclose arrests that have not resulted in a conviction or convictions for summary offenses, such as speeding tickets.Education:
                                                                            • High school or equivalent (Preferred)Experience:
                                                                              • Customer Service: 1 year (Preferred)Work Location:
                                                                                • One locationWork Remotely:
                                                                                  • Temporarily due to COVID-19

Keywords: Shellpoint Mortgage Servicing, Phoenix , Early Stage Collections Representative, Accounting, Auditing , Phoenix, Arizona

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