PhoenixRecruiter Since 2001
the smart solution for Phoenix jobs

Sr. Representative, Deficiency Collections

Company: Santander
Location: Mesa
Posted on: January 17, 2020

Job Description:

ApplyOverviewJob Family: Business Operations

Responsible for the day-to-day operations of the companys business units. Aims to deliver superior service to clients by driving and optimizing the effectiveness and efficiency of people, processes and technology thereby enhancing financial performance, increasing investment capacity, and managing risk. Builds the sustainable repeatable capabilities that support delivery of the highest standards of service and execution. Analyzes and reviews data tools, business processes and operational standards to execute service delivery. Evaluates and ensures that operations meet company objectives, business needs, service agreements and relevant requirements. Researches and monitors external landscape to identify developments and translate them into operational implications for the company.

Job Function: Auto Loan & Lease Collections

Accountable for the day-to-day support of consumer loan and lease accounts in all stages and statuses in order to ensure that payments are received in a timely manner and to minimize losses. Ensures adherence to internal policy and external regulations. Supports respectful customer experiences throughout life of loan.

Summary of Responsibilities:

The Sr. Representative, Deficiency Collections works with customers to minimize losses on accounts that are identified as deficiency balances or charged off loans. S/he is responsible for actively pursuing loss prevention and loss mitigation opportunities by initiating contact with customers or agencies in an effort to negotiate payments or to satisfy any deficiency balances. Additionally, the incumbent reviews and monitors all charged off loans and small balance queues on a daily basis.

Essential Functions:

  • Reviews and monitors all charged off loans and small balance queues on a daily basis.
  • Assists customers with requests, questions and problems regarding any pending settlements.
  • Initiates contact with customers or agencies in an effort to negotiate payments or to satisfy any deficiency balances.
  • Provides settlement recommendations as circumstances warrant.
  • Adheres to all state laws/guidelines regarding deficiency collections.
  • Maintains losses at or below established guidelines for assigned job duties.
  • Performs other duties and assists in special projects as requested and/or assigned.
  • Utilizes and leverages the dialer on skip accounts when making outbound calls.
  • Responds to incoming calls related to collateral recovery issues.
  • Maintains current knowledge of regulations, industry trends, and economic conditions that may affect the collections function.
  • Collects in accordance with all state and federal laws inclusive of Fair Debt Collection Practices Act (FDCPA).

    Other Functions:

    • Other duties as assigned.


      • Education

        • Bachelors Degree
        • or equivalent work experience
        • Experience

          • 0-3 years
          • Skills & Abilities

            • Broad knowledge of collection policies and procedures and the Fair Debt Collection Practices Act (FDCPA).
            • Broad understanding of the repossession/charge-off processes.
            • Flexibility, adaptability, and acceptance of change in a dynamic financial environment.
            • Ability to perform basic arithmetic calculations.
            • Accurate data entry, typing and ten-key skills.
            • Strong customer service skills.
            • Ability to maintain poise under pressure.
            • Strong verbal and written communication skills.
            • Ability to maintain confidentiality at all times.
            • Strong negotiation skills.

              Working Conditions:

              • Frequently: Minimal physical effort such as sitting, standing, and walking.
              • Occasional moving and lifting of equipment and furniture is required to support onsite and offsite meeting setup and teardown.
              • Physically capable of lifting up to fifty pounds, able to bend, kneel, climb ladders.

                Employers Rights:

                • This job description does not list all the duties of the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description.
                • The employer has the right to revise this job description at any time. This job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.

Keywords: Santander, Phoenix , Sr. Representative, Deficiency Collections, Accounting, Auditing , Mesa, Arizona

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Other Accounting, Auditing Jobs

Accountant II
Description: OverviewWelcome to St. Johnas Regional Medical Center. At Dignity Health, we believe in the healing power of kindness. Since 1912, we have been giving something forward to the people of Oxnard, California. (more...)
Company: Dignity Health - Dignity Health System Office
Location: Phoenix
Posted on: 01/29/2020

Accounts Receivable Collateral Specialist- CSBFG (Phoenix, AZ)
Description: DescriptionThe A/R Collateral Specialist is tasked with processing cash receipts and A/R assignment daily, reconciling A/R aging and inventory reports, and analyzing A/P aging and financial statements. (more...)
Company: Pacific Western Bank
Location: Phoenix
Posted on: 01/29/2020

Senior Program Manager - Phoenix, AZ
Description: About Us br br GKN Aerospace is the world s leading multi-technology tier 1 aerospace supplier. With 50 manufacturing locations in 15 countries, we serve over 90 of the world s aircraft and engine (more...)
Company: GKN Aerospace Inc
Location: Phoenix
Posted on: 01/29/2020

Enterprise Testing Associate- Wealth and Investment Management
Description: Job DescriptionImportant Note: During the application process, ensure your contact information email and phone number is up to date and upload your current resume prior to submitting your application (more...)
Company: Wells Fargo
Location: Phoenix
Posted on: 01/29/2020

Night Audit - Part Time
Description: You're like the super hero of accounting. You arrive in the night, dive deep into the books, and reveal anything out of place. You leap to the front desk, attending to that travel-weary guest. And with (more...)
Company: Hyatt Place Phoenix/Mesa
Location: Mesa
Posted on: 01/29/2020

Cash Application Poster - Mesa
Description: Cash Application Poster - MesaatNextCare Urgent CareDate Posted:1/24/2020ApplyNot ready to Apply Job DescriptionCash Application Poster Mesa, AZ2550 N Thunderbird Circle Ste 303 Mesa AZ, 85215Pay 15- (more...)
Company: Nextcare, Inc.
Location: Mesa
Posted on: 01/29/2020

Credentialed Tax Professional - CPA, Enrolled Agent or Attorney - Remote
Description: OverviewIf you are a highly motivated individual with an active credential CPA/EA/Practicing Attorney and excellent communication skills, we need you to help our customers complete their taxes using (more...)
Company: Intuit
Location: Fountain Hills
Posted on: 01/29/2020

Remote Credentialed Tax Professional
Description: Overview br If you are a highly motivated individual with an active credential CPA/EA/Practicing Attorney and excellent communication skills, we need you to help our customers complete their taxes (more...)
Company: Intuit
Location: Phoenix
Posted on: 01/29/2020

Senior NetSuite Software Developer
Description: RESPONSIBILITIES:Kforce has a client in search of a Senior NetSuite Software Developer in Phoenix, Arizona AZ .Responsibilities: Design, development and systems analysis functions to create new computer (more...)
Company: Kforce Technology
Location: Phoenix
Posted on: 01/29/2020

Internal Auditor
Description: Full Time Direct Hire Scottsdale AZ Interview In Person Our client is looking for a Sr. Auditor to join their team. They will be responsible for managing clients audit programs to ensure compliance with (more...)
Company: Central Point Partners
Location: Scottsdale
Posted on: 01/29/2020

Log In or Create An Account

Get the latest Arizona jobs by following @recnetAZ on Twitter!

Phoenix RSS job feeds