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Branch Technology Support Leader (Technology Area Senior Manager 2)

Company: Wells Fargo
Location: Phoenix
Posted on: December 5, 2019

Job Description:

Job Description Other U.S. Wells Fargo locations may be considered Wells Fargo Technology Technology at Wells Fargo is at the heart of what enables us to satisfy our customers' financial needs and help them succeed financially. The Wells Fargo Technology ('Technology') team leads technology for one of the highest market cap financial services institutions in the world, helping 76.6 million customers conduct an average of 95 million transactions each day, helping more end-customers every day - both in the United States and across the globe - than any other division in our company. The Technology team helps customers directly every time they do business with the company, delivering a true One Wells Fargo experience and ensuring their security, regardless of channel. The Technology team also helps customers by remaining trusted partners working with all lines of business to develop and deliver value-added products and services. To do this, the Technology team draws on the talents and motivation of thousands of technology team members across the enterprise. Altogether, the Technology team manages worldwide technology for more than 8,700 stores and 12,500 ATMs - larger than Starbucks and The Gap combined. Group Description Payments, Virtual Solutions and Innovations (PVSI) & Branch Technology offers technology and services that exceed Wells Fargo customers' expectations and directly enable them to succeed financially. We interact with customers more than 12 billion times a year through in-store, online, ATM, branches, Debit and Credit Cards, Treasury and Payment Solutions and telephone transactions. We impact customers directly, through systems availability and security, as well as indirectly, through our business partners who offer and deliver a myriad of products and services that meet customers' financial needs. We provide a competitive advantage for the company through excellence in fundamentals, integrated partnerships, and our talented and engaged team members. Position Overview As the leader of Wells Fargo's Branch Technology Support Team, this role is accountable for the operational health, availability, resiliency, and currency of the Branch Technology for the entire Wells Fargo Enterprise. The person in this role will ensure all technologies within PVSI-BT are maintained to Enterprise standards, including those of Enterprise Information Security. The person in this role will work with technology leaders across Wells Fargo and is accountable for the operational support of the platform. Additionally the person in this role will work on simplification and modernization strategies as crafted by the CTO of the Branch Technology, in partnership with the business. The leader in this role will be accountable for the customer experience by owning availability, resiliency and currency of technologies for Channel Applications supporting more than 5,700 Branches. An ideal candidate in this role will demonstrate infrastructure capabilities, allowing them to work in a matrixed form with network and infrastructure partners for the purposes of ensuring such availability, resiliency and operational health. Wells Fargo's Branch Technology is accountable for all business lines, and as such, responsibilities will include managing a cohesive direct and matrixed team leveraging metrics to support contact center applications impacting all customers/business lines across Wells Fargo. Applications in scope include highly automated 24x7 applications, customer facing applications consumed by Wholesale and Community Banking customers globally. It is critical that this role partners with the Enterprise IT Strategies and partners closely with Architecture, key technology domain leaders and application owners, etc. As a visible and key leader, this person will drive cohesive planning and execution of resiliency activities partnering with all peers within Platform Management and the CIOs/CTOs within PVSI Technology. Manages department budgets/business budgets up to $20-30 MM and programs up to $50-60 MM. Manages direct and matrixed staff. Position Responsibilities and Expected Outcomes Key Responsibilities Include: - Acts in the highest level technical role as an individual contributor and/or team lead for the most complex computer applications and/or application initiatives. - Utilizes a thorough understanding of available technology, tools, and existing designs. Works on the most complex problems where analysis of situations or data requires evaluation of intangible variance factors. - Provides technical direction regarding monitoring and logging to less experienced staff or develops highly complex original solutions. Acts as an expert technical resource for modeling, simulation and analysis efforts. - Works on the most complex problems where analysis of situations or data requires evaluation of intangible variance factors. - Plans, performs, and acts as the escalation point for the most complex designs and solutions. - Oversees overall systems testing and the migration of solutions to production. - Develops new documentation, departmental technical procedures and user guides. Leads projects, allocates and manages resources and manages the work of less experienced staff. - Assures quality and compliance requirements are met for supported area and oversees creation of or updates to and testing of the business continuation plan. - Leads most complex multiple modeling, simulations, and analysis efforts. - Acts as expert technical resource to staff. - Provides technical guidance to onshore/offshore team members. To be successful in this role, the selected candidate will need to partner closely with the various application development and infrastructure groups. There will be frequent interactions with business stakeholders, senior management, project managers, technology managers, technology relationship managers, architecture teams, information security and the infrastructure support organization. A strong partnership with Enterprise IT technology teams will be of critical importance as we work to implement end-to-end monitoring solutions across the enterprise. Required Qualifications - 12+ years of technology infrastructure experience - 7+ years of management experience in technology Desired Qualifications - Experience managing multiple or large technology infrastructure components Other Desired Qualifications - Experience managing multiple or large technology infrastructure components - 5+ years' experience in Branch and ATM Technology Program Management - 10+ years' experience managing technology in the Financial Services Industry - 10+ years' experience in large scale technology compliance or transformational programs - Experience with dealing with OCC, FINRA, Fed is desired - Undergraduate Degree in Computer Science, or related discipline - Specific strategic and technical experience driving Cybersecurity/compliance initiatives for a line of business - Demonstrable experience with high-availability and business contingency strategies - 10+ years' demonstrable experience managing small and large technical teams - Proven ability to communicate with business and technical groups easily, ability to communicate with various levels of management - Ability to influence and build relationships with LOB stakeholders, technology leadership, external service providers, and architecture teams - Must be able to articulate complex concepts and be able to tailor the message to different audiences including senior leadership, technical teams, operations and line of business partners - Proven ability to operate in ambiguous environments and exhibit agility in navigating from current state to proposed solutions - Virtual leadership experience with ability to effectively drive results, provide feedback/direction, and manage and build relationships with leaders and team members in a geographically dispersed team environment - Ability to work and influence successfully within a matrix environment and build effective business partnerships with all levels of team members Excellent relationship and partnership skills, ability to work closely and influence decision making with partners Disclaimer All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act. Relevant military experience is considered for veterans and transitioning service men and women. Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation. Skills/Requirements Job Reference #: ******** Job Status: Date Posted: 11/28/2019 Pay Rate: Recruiter and Available Location Information -, Phoenix, AZ 85001

Keywords: Wells Fargo, Phoenix , Branch Technology Support Leader (Technology Area Senior Manager 2), Accounting, Auditing , Phoenix, Arizona

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