Evening and Weekend Specialist

Company: DISH
Location: Paradise Valley
Posted on: May 8, 2024

Job Description:

Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products, and now we are building America's First Smart Network---.
Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Infinite, Boost Mobile, DISH Wireless, OnTech and GenMobile.
Department Summary As a part of Customer Experience Operations (CXO), the Field Operations team is the voice of the company to our customers with a focus on resolving customer issues, preventing future problems, and promoting our services, while listening, connecting and caring for the customer through voice and chat interactions. -
Job Duties and Responsibilities The Wireless Fraud Care Specialist plays a crucial role in identifying, mitigating and preventing fraudulent activities related to new activations and existing customer upgrades and adding additional lines. -Wireless Fraud Care Specialists will provide real-time and ongoing monitoring and management of order and account information to ensure integrity.

During inbound and outbound calls with potential customers, use tools, inquisitive questions, and analysis to determine:
Nature and extent of suspected fraud
Off the phone research, review, and documentation:
Monitor customer accounts and transactions for any suspicious activities or patterns
Maintain detailed records of fraud incidents, investigations, and outcomes

A High School diploma, GED, or equivalent call center experience
Minimum of 2 years of experience in a call center environment preferably focused on fraud detection, risk management, or a related field
Ability to analyze data, identify patterns, and recognize anomalies that may indicate fraudulent activity
Intermediate level of proficiency in Microsoft Office and/or G-suite applications
Must be flexible to accommodate changing business requirements
Willingness to work flexible schedules - pay differential of $2/hour applies to weekends, evenings and holidays
Starting hourly pay $22.Plus a pay differential of $2/hr when working weekends, evenings or holidays

- Medical, Dental, Vision Insurance
- Tuition reimbursement
- Grow with us and be among -the first to help us disrupt the wireless industry
Our representatives are built to work hard and rise and this role is a stepping stone into many other potential opportunities available within the company. Benefits At Dish, we celebrate and embrace diversity and inclusion, where all people are welcome and supported. From versatile health perks to new career opportunities, check out our benefits on our careers website.

Keywords: DISH, Phoenix , Evening and Weekend Specialist, Other , Paradise Valley, Arizona