Program/Project Management Lead - Fraud
Company: USAA
Location: Phoenix
Posted on: May 9, 2024
Job Description:
Why USAA?Let's do something that really matters.
At USAA, we have an important mission: facilitating the financial
security of millions of U.S. military members and their families.
Not all our employees served in our nation's military, but we all
share in the mission to give back to those who did. We're working
as one to build a great experience and make a real impact for our
members.
We believe in our core values of honesty, integrity, loyalty, and
service. They're what guides everything we do - from how we treat
our members to how we treat each other. Come be a part of what
makes us so special!
As a dedicated Program/Project Management Lead, you will facilitate
and leads the execution and delivery of moderately to highly
complex non-IT work efforts intended to accomplish business goals
and objectives within prescribed timeframes and budgets.
Demonstrates an expert understanding of how activities contribute
to the achievement of strategic business goals and operational
objectives. Collaborates with key stakeholders, vendors, and
project/program teams to identify mutually beneficial outcomes for
competing priorities and negotiate timelines to ensure objectives
are met.
We offer a flexible work environment that requires an individual to
be in the office 4 days per week. This position can be based in one
of the following locations: San Antonio, TX, Phoenix, AZ,
Charlotte, NC, or Tampa, FL.
Relocation assistance is not available for this position.
This position can work remotely in the continental U.S. with
occasional business travel.The Opportunity
- Drives implementation of moderately to highly complex work
typically requiring confidentiality and enterprise-level insight to
achieve strategic business goals and operational objectives.
- Works closely with cross-functional teams and resources to
achieve program and achievements within established
timeframes.
- Manages risk by using established risk management practices to
address execution challenges associated with quality, schedule, and
costs, in adherence with risk management framework.
- Accountable for planning, advising, and coordinating activities
for moderately sophisticated and work efforts to accomplish goals
and objectives within a specified timeframe, scope and budget.
- Ensures consistent visibility for teams by supervising and
reporting business objectives, work efforts achievements, and key
indicators.
- Communicates with work efforts partners and executive/senior
management and provides insight on issues through root cause
analyses.
- Facilitates collaboration on creative alternatives to project
challenges with subject matter experts.
- Removes obstacles and impediments to ensure business and
operational objectives are met.
- Develops, tracks, and leads all aspects of project budgets that
may include vital capital expenditures, operational expenses, and
labor funding requirements.
- Manages ambiguity and consistently seeks to drive clarity
amongst project partners.
- Ensures compliance with company and regulatory policies and
procedures.
- Defines the control and the overall delivery of the work
efforts to meet the goals, objectives, and success criteria.
- Establishes overall cadence for communication with impacted
stakeholders and provides framework for underlying work efforts(s)
communication plans.
- Identifies and determines interdependencies of work within a
work effort.
- Participates in work effort closure activities to determine
benefit / business impact realization to include retrospective
management.
- Proactively manages risk by using work efforts management
practices to address execution challenges associated with quality,
schedule and cost and supports critical issues to resolve.
- Adheres to EPMO processes, procedures, controls, standards,
tools, and templates (as required).
- Drives adoption and challenges standards. Leads subject matter
experts.
- Drives the adoption and sustainment of changes within the
organization in compliance with USAA's Change Management
methodology.
- Ensures risks associated with business activities are
effectively identified, measured, supervised, and controlled in
accordance with risk and compliance policies and procedures.What
you have:
- Bachelor's degree; OR 4 years of related experience (in
addition to the minimum years of experience required) may be
substituted in lieu of degree.
- 8 years of proven experience in project or program management,
including planning, tracking and delivery.
- Expert knowledge of project management tools and
methodologies.
- Experience on project and program management and execution
experience delivering complex work efforts working with recognized
program and/or project methodologies (i.e. Waterfall and
Agile).
- Collaboration skills in a matrixed environment including
providing consultative mentorship to help solve enterprise level
issues.
- Extensive experience leading complex projects with significant
number of results including information technology and dependencies
across organization; working within defined scope and budgets with
aggressive timelines.
- Extensive understanding of risk management policies and
procedures.What sets you apart:
- US military experience through military service or a military
spouse/domestic partner
- Experience presenting high level information to
stakeholders
- Professional experience in PI planning or coordinating large
project workloads using PPT, JIRA, Rally, Clarity
- Understanding of SAFE Agile Methodologies
- Familiarity with issue management framework from
end-to-end
- Proven track record to quickly understand complex topics and
speak to newly acquired information succinctly.The above
description reflects the details considered necessary to describe
the principal functions of the job and should not be construed as a
detailed description of all the work requirements that may be
performed in the job.What we offer:Compensation: USAA has an
effective process for assessing market data and establishing ranges
to ensure we remain competitive. You are paid within the salary
range based on your experience and market data of the position. The
actual salary for this role may vary by location. The salary range
for this position is: $120,550 - $216,990.Employees may be eligible
for pay incentives based on overall corporate and individual
performance and at the discretion of the USAA Board of
Directors.Benefits: At USAA our employees enjoy best-in-class
benefits to support their physical, financial, and emotional
wellness. These benefits include comprehensive medical, dental and
vision plans, 401(k), pension, life insurance, parental benefits,
adoption assistance, paid time off program with paid holidays plus
16 paid volunteer hours, and various wellness programs.
Additionally, our career path planning and continuing education
assists employees with their professional goals.For more details on
our outstanding benefits, please visit our benefits page on
USAAjobs.com.Applications for this position are accepted on an
ongoing basis, this posting will remain open until the position is
filled. Thus, interested candidates are encouraged to apply the
same day they view this posting. -USAA is an Equal Opportunity
Employer. All qualified applicants will receive consideration for
employment without regard to race, color, religion, sex, sexual
orientation, gender identity, national origin, disability, or
status as a protected veteran.
Keywords: USAA, Phoenix , Program/Project Management Lead - Fraud, Executive , Phoenix, Arizona
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