Field HR Generalist
PhoenixOctober 25, 2009
STEVEN W. SMITH
3476 East Bridgeport Parkway Gilbert, Arizona 85295
H: 480.988.0861 C: 602.920.0861 Steve@azsteve.com
Will Consider Relocation!
“Steve is able to quickly build solid relationships with his Management partners, making him incredibly effective and productive in his role. Efforts and initiatives like his helped to dramatically impact morale as well as business results in his markets. Steve also quickly became a key, valued HR player in the Region, taking lead roles in training newly promoted District HR Managers and assisting the Regional HR Manager during her absence in handling the Region. Steve is a valued partner with a high level of professionalism and integrity.” Jacqueline Grove, Regional V P, Circuit City
QUALIFICATIONS PROFILE
Positivity * Adaptability * Woo * Inclusiveness * Empathy
Experienced management professional equipped with more than 16 years of human resources background. Possesses high-caliber qualifications to manage administration of Talent acquisition, operational services, employee relations, staff development and training, and corporate human resources operations. Demonstrates in-depth knowledge in planning and directing organizational processes and programs to improve efficiency and productivity and increase employee satisfaction. Hands-on manager equipped with comprehensive skills in developing and implementing effective policies and procedures to achieve corporate goals and objectives. Owns highly transferable leadership, interpersonal, problem resolution, and relationship-building skills. Motivated, diplomatic, and extremely effective in stressful, team-oriented, and fast-paced environment. Areas of Expertise includes:
TALENT ACQUISITION AND RETENTION HUMAN RESOURCES POLICIES, PROCESSES, AND PROCEDURES
STRATEGIC PLANNING EMPLOYMENT LAW EMPLOYEE RELATIONS MENTORING AND MOTIVATION
PERFORMANCE MANAGEMENT TRAINING AND DEVELOPMENT
COMPENSATION AND BENEFIT ADMINISTRATION EQUAL EMPLOYMENT OPPORTUNITY
EMPLOYMENT HISTORY
SUBSTITUTE TEACHER JAN 2009–PRESENT
MESA UNIFIED SCHOOL DISTRICT Mesa, AZ
Classes Instructed:
• Seventh and Eighth Grade English, Math, Biology, and Geography
• Ninth Grade Math, History & Social Studies
DISTRICT HUMAN RESOURCE MANAGER OCT 2006–JAN 2009
CIRCUIT CITY STORES, INC. AZ / NE/ NV / MN
• Direct and coordinate daily operational aspects of human resource management activities in 32 locations in Arizona, Nevada, Nebraska, and Minnesota. Determine staffing requirements: talent acquisition, succession planning and leadership development of district managers, store directors, and other salaried managers. Maintain statistical reports concerning personnel-related data such as hires, transfers, performance appraisals, and turnover rates. Build and cultivate respectful and positive working attitude to foster team unity toward achievement of corporate goals, by fielding questions, conducting investigations, and resolving work-related problems Managed staffing, mediate disputes, review and approve employee terminations, and administering disciplinary procedures. Attended and reported out at meetings of VP, directors, and managers. Coordinated seminars to improve skills focused on conflict resolution, interpersonal communication, and effective group interaction.
Notable Contributions:
• Served as a link between the management and employees during the Management Model Transformation.
• Awarded Top HR Manager for Scheduling Performance for exceeding ninety-six percent in all three districts.
• Awarded Lowest Turnover Award for the Rocky Mountain Region
• Inducted into the Best of the Best Club for Top Human Resources District Manager in Excellence
FRANCHISE TRAINING MANAGER CA, WA, OR, HI, MD, NJ, VA AUG 2000–OCT 2006
CIRCLE K STORES, INC. TEMPE, AZ
Effectively managed daily operational aspects of Circle K's SMART Academy National training site including supervision of administration and instructors. Facilitated needs analysis for licensee training program, including on-site and training center classes. Educated franchise licensees and their managers in the Circle K marketing and business systems, business mathematics, and in using electronic POS systems and point-of-sale equipment. Collaborated with SME’s & field staff to work between curriculum and operational needs and with franchise staff to evaluate program and license requirements regularly.
Notable Contribution:
• Received Employee Retention Award for greatest reduction in turnover and Financial Results Award
• Received Corporate Safety Award for Zero Lost Time
EARLIER CAREER
• DISTRICT MANAGER Circle K / Phillips 66, 1999 Tempe, AZ:
• FIELD HUMAN RESOURCE SPECIALIST Circle K /Tosco, 1995 Phoenix, AZ:
• SITE MANAGER MENTOR Circle K Stores, Inc., 1991 - Phoenix, AZ:
• FRONT OFFICE OPERATIONS Tanque Verde Ranch, Tucson, AZ:
• FRONT OFFICE OPERATIONS The Brown, A Hilton Hotel, Louisville, KY:
MILITARY EXPERIENCE
• MEDICAL TECHNICIAN MNARNG, New Ulm, MN:
• MEDICAL TECH-OB/GYN/SURGICAL USAF Hospital, Chanute AFB, IL:
EDUCATION
BACHELOR'S DEGREE IN BUSINESS
Major in Business Management, Minor in Human Resources
HUMAN RESOURCE MANAGEMENT CERTIFICATE
University of Phoenix, Phoenix, AZ
PROFESSIONAL TRAINING
Achieve Global (Zenger-Miller) Certified Trainer, Management Training seminars
Wicklander-Zulawski Course on Interview and Interrogation Techniques
PROFESSIONAL MEMBERSHIPS
▪ SHRM ▪ VSHRA ▪ ASTD
CERTIFICATIONS
Certified Substitute Teacher for State of Arizona
Certificate of Achievement for POS and Back Office Instructor Training from Radiant Systems
COMMUNITY INVOLVEMENTS
Volunteered with Habitat for Humanity through the Tosco Corporation
Actively participated in the East Valley Boys and Girls Club's "Kids Day"
Active in the Town of Gilbert Fire Corps and CERT Program
Volunteer with Arizona Chihuahua Rescue
TECHNICAL PROFICIENCIES
Proficient in FrontPage, PeopleSoft, Lotus Notes, and ToolBook, Microsoft Suite
