Customer Service Associate

Company: FedEx Office
Location: Phoenix
Posted on: January 28, 2012

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Job Description:

AwardsFORTUNE 100 Best Companies to Work for in America
Black Enterprise Top 40 Best Companies for Diversity 2006 and 2007
PINK Magazine's Top Companies for Women, 2007Center Customer Service Associate
This team member is required to perform many functions within the center, including, but not limited to, operating a wide variety of equipment, taking customer orders, assisting customers, moving boxes and equipment, operating computers and computerized equipment, writing and filling out forms, sorting and collating papers, handling money, following instructions from supervisors, and communicating effectively with other team members. In some centers, the team member may work in the back office, photo lab, mail center, or business services department. Additionally, this team member may drive a motor vehicle, order products from catalogs, learn advanced computer software applications, and perform various administrative functions.
GENERAL DUTIES AND RESPONSIBILITIES:
This is a representative list of the general duties the Retail Consultant may be asked to perform and is not intended to be all-inclusiveProvides customer service, including anticipating customer needs, suggesting alternatives and problem solving, and is able to satisfy those needs with a minimum amount of supervision
Takes customer orders, giving pricing information, performs consultative selling to customers, and explains the benefits of digital printing technology to customers
Performs multiple tasks at the same time, using automatic equipment capabilities
Troubleshoots routine equipment problems
May assist in the training of center team members
May pick- p and deliver customer orders
Collates, sorts and organizes customer orders
Sets priorities of customer projects
May log orders in tracking system, perform quality checks, package, store, retrieve, and ring up orders (Production Tracking Process or PTP)
Operates photocopy, binding and other auxiliary equipment
Operates the Point of Sale terminal (POS), handles money and makes change
Follows copying protocol (copyright law, confidentiality, and careful handling of original documents) Follows instructions of supervisors and assists other team members in performing center functions May assist with financial reporting, including daily sales, purchasing, center assets and payroll May reconcile daily sales and prepare center reports
May-prepare bank-deposits -and-purchase-orders
May research customer account problems to resolve disputes
May coordinate asset moves with KFSO
May verify team member time tracking for payroll reporting
May maintain filing system
May ensure center has necessary supplies, equipment and inventory
May generate POS reports as needed
May input waste tracking data and generate reports
Perform all other duties as needed or requestedInterested in this opportunity?
Click APPLY NOW to submit your application online!

Keywords: FedEx Office, Phoenix, Customer Service Associate , Hospitality, Phoenix, Arizona

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